Refund & Return Policy
At Khalashop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help! Here’s how our easy and hassle-free refund and return process works:
Returns:
- You can return any unused and undamaged items within 30 days from the date of purchase.
- Items must be in their original condition and packaging.
- To initiate a return, simply contact our customer support team at [support email/phone number] with your order details.
Refunds:
- Once we receive your returned item, we will process your refund to your original payment method within 5-7 business days.
- Shipping costs are non-refundable, and customers are responsible for return shipping fees, unless the item is defective or incorrect.
Exchanges:
- If you’d like to exchange an item, please contact us within 30 days of your purchase. We’ll assist you with the exchange process.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a free return and replacement or a full refund.